CUSTOMER EXPERIENCE SPECIALIST
We are the Brand Machine Group. For over 40 years some of the biggest names in sport & fashion have trusted us to design, develop, manufacture and sell their clothing & accessories around the world. We are a global licensing specialist managing a seamless and collaborative process of designing, developing, selling and delivering quality products - all whilst championing the unique strengths and DNA of our brands.
Due to recent and planned future growth, an exciting opportunity has arisen for an individual wishing to join a busy and expanding Customer Experience team in London.
SCOPE OF POSITION
To manage all aspects of the international order book across multiple territories ensuring orders are fulfilled on time, in line with customer requirements. That key stake holders are kept well informed regarding deliveries and solutions are proactively found to manage any issues that may arise to the customers satisfaction.
WHAT WILL YOU BE DOING
Customer onboarding
Raising sales orders/Order processing
Order book maintenance
Customer reconciles and delivery schedules
Order amendments
Exporting and collating of customer product information
Loading product information into external portals and exporting data and purchase orders
Sending sales order confirmations
Creating customer whiteboards in NuOrder
Order fulfilment/Pick management and tracking – Making informed decisions on when to release an order to pick and the tracking ETA of stock.
Raising financial Invoices and Proforma Invoices.
Raising commercial Invoices
Returns – Raising return request for faulty or incorrectly delivered goods
Problem-solve issues arising with customers regarding all aspects of account management.
Responsible for keeping internal customer process guides up to date
Liaise regularly with various departments – Sales, Buying, Finance, Marketing
SKILLS
High level of Excel skills and proficient in Microsoft Office, Word, Outlook, and PowerPoint
Languages desired but not essential
Experience using SAP preferable
Wholesale experience with accounts
THE INDIVIDUAL
Accountable and able to work with limited supervision
Efficient and organized in a fast-paced environment
Able to prioritse tasks to meet deadlines
Clear and concise written and verbal communication
Able to demonstrate a high level of accuracy
Quick learner
Team player
Excellent communicator
LOCATION
Camden - This role is office based, Monday - Friday from 9:00am - 5:30pm
WE ARE HERE TO SUPPORT YOU EVERY STEP OF THE WAY IN YOUR PURSUIT OF A NEW CAREER OPPORTUNITY. WE VALUE THE TIME, ENERGY AND COMMITMENT YOU WILL BE MAKING THROUGHOUT THE ENTIRE PROCESS AND WE AIM TO ENSURE YOU HAVE FULL VISIBILITY AT EVERY STAGE.