Build up a strong relationship with the store manager and the team to support the deliverables of the retail business unit.

Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.

Ensure all customers are approached, engaged and proactively sold to. Providing the highest standards of customer service at all times.

Ensuring customers have a positive experience within the assigned store through the actions taken by all team members.

Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.

Maintain high security awareness by ensuring that all company security procedures are complied with.

Accurately maintains commercial information - Monitor sales and enter commercial data in to a Commercial File.

Uses Commercial File information to influence decisions and maximise commercial opportunities.

Ensure that all company and, where applicable, centre procedures are strictly adhered to.

Implements any markdown and price alterations within agreed timescales.

Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximised. Controlling staff costs in line to agreed budget.

Ensure any guidelines given by the business are adhered to and maintained as per requests.

Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.

Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.

Merchandises product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales

Ensures stock is tidy, presentable, replenished and attractively merchandised.

Ensures high standards of housekeeping including maintenance of stockroom standards.

Processes deliveries in a timely manner.

Recruit and train new employees, ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.

Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed.

Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.

Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.

Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Brand Machine and our partners.

Ensure all team members deliver agreed service levels to customers. Maximising every sales opportunity.

Complete all administration tasks required correctly and on time.

Implement and maintain communication systems to staff, line manager and overall business.

Ensure all communication tools provided by the business are utilised to benefit the store.

Ensure all communication with Head office and Warehouse is clear, concise and fit for purpose.

Ensures feedback on commercial performance is effectively communicated to all relevant parties.